Purple Basil Medspa & Wellness

9300 John Hickman Pkwy, Suite 901, Frisco, TX 75035
(469) 361-0315 | purplebasilmedspa.com
Effective Date: February 25, 2026 | Last Updated: February 25, 2026

At Purple Basil Medspa & Wellness (“Purple Basil,” “we,” “us,” or “our”), your privacy is a priority we take seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at purplebasilmedspa.com, contact us, book appointments, or receive services at our Frisco, Texas location. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or submitting personal information.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you fill out a contact or consultation form, book an appointment, subscribe to our newsletter, or communicate with our team, you may provide:

  • Full name and date of birth
  • Email address and phone number
  • Health and skin history information shared for treatment purposes
  • Appointment preferences and service inquiries
  • Billing and payment information (processed securely through third-party payment processors)

b) Information Collected Automatically

When you visit purplebasilmedspa.com, we may automatically collect:

  • IP address and browser type
  • Pages visited, time spent on site, and referring URLs
  • Device type and operating system
  • Cookie data and analytics identifiers (see Section 6 for more on cookies)

c) Information from Third-Party Booking Systems

We use Vagaro as our appointment booking platform. When you schedule a service through Vagaro, that platform collects and processes your information in accordance with its own privacy policy. We encourage you to review Vagaro’s privacy policy separately at vagaro.com.

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage your appointments at our Frisco medspa
  • Personalise treatment recommendations and follow up on your care
  • Process membership enrollments, payments, and financing arrangements
  • Send appointment reminders, promotional offers, and wellness updates (with your consent)
  • Respond to inquiries and provide customer support
  • Improve our website, services, and overall client experience
  • Comply with applicable legal, regulatory, and health documentation requirements

3. Health Information & HIPAA Notice

Purple Basil Medspa & Wellness handles certain health-related information shared by clients for treatment planning purposes. Where applicable, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Health information you share with our providers is used solely to facilitate your care and is not sold or shared with third parties for marketing purposes without your explicit consent. If you have questions about how your protected health information (PHI) is handled, or wish to receive a copy of our HIPAA Notice of Privacy Practices, please contact us directly at the details listed at the end of this policy.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist with payment processing, booking, email communication, and website analytics — bound by confidentiality obligations.
  • Legal Compliance: When required by law, subpoena, or government authority, or to protect the rights, safety, and property of Purple Basil, our clients, or the public.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client records related to medical or aesthetic treatments may be retained for the period required under Texas state law and applicable health regulations.

6. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. These may include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Used via tools such as Google Analytics to track visitor behaviour and improve site performance
  • Marketing Cookies: Used to deliver relevant promotional content and track campaign effectiveness

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of our website.

7. Third-Party Links

Our website may contain links to third-party websites, including product brands we carry (such as HydraFacial, iS Clinical, Restylane, and others) and our booking platform (Vagaro). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently before submitting any personal information.

8. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to remove that information.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
  • Lodge a complaint with a relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please reach out to us using the contact details provided in Section 11.

10. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and secure third-party integrations. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Purple Basil Medspa & Wellness

9300 John Hickman Pkwy, Suite 901, Frisco, TX 75035

Phone: (469) 361-0315

Website: purplebasilmedspa.com

Hours: Tue–Fri 9am–6pm | Sat 9am–4pm | Sun 10am–2pm (By Appointment) | Mon Closed

Hours: Sunday & Monday Closed | Tuesday & Thursday 9:30am – 5:30pm | Friday 9:30am – 4:30pm | Saturday 9:30am – 4:00pm